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Name: Westport Veterinary Clinic Type: Small Animal Practice Team members:听42

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Westport Veterinary Clinic, a small animal practice with three locations and 42 team members across central Scotland and Edinburgh, sought out Great Workplaces accreditation to further enhance its supportive team environment. With a focus on both clinical excellence and staff wellbeing, Practice Manager Fiona Leathers and Senior Vet Stuart McMorrow recognised the importance of creating a workplace where everyone feels valued. Great Workplaces accreditation presented the perfect opportunity to spotlight the clinic鈥檚 workplace culture and drive continuous improvement.鈥�听

Why Westport chose to participate鈥�听

Already known for its animal-centred accreditations, such as 鈥楩ear Free Certified Veterinary Practice鈥� and 鈥楥at Friendly Clinic,鈥� Westport wanted to shift the focus inward to the team. Stuart explained, "We鈥檝e made significant improvements over the years, but I wanted external feedback to ensure we鈥檙e doing the best for our staff. The accreditation was a chance to see where we could improve and to confirm we鈥檙e on the right track."鈥�听

The leadership team wanted to ensure that its workplace wasn鈥檛 just functional but genuinely supportive, providing a space where all staff members felt recognised and empowered.鈥�听

鈥疶he Accreditation process 鈥� engaging the team鈥�听

The Great Workplaces accreditation process was straightforward and transparent, ensuring full engagement from the entire team. It started with a team-wide survey and face-to-face interviews, which allowed every staff member to voice their thoughts and feelings about the workplace. Fiona particularly appreciated the personal support provided by the accreditor, who walked the team through the results and ensured it understood the feedback clearly before the final report was delivered.鈥�听

鈥淭he process was really collaborative,鈥� Fiona noted. 鈥淭he accreditor鈥檚 approach made it easy for everyone to get involved, and the one-on-one discussions really added a personal touch."鈥�听

鈥疜ey takeaways 鈥� insights that drive improvement鈥�听

The accreditation provided Westport Veterinary Clinic with clear insights, highlighting both its strengths and areas for development. The team was able to celebrate its strong workplace culture while identifying actionable steps for improvement. Simple adjustments, such as refining communication channels, were implemented quickly, while larger initiatives, like enhancing team collaboration, became longer-term goals.鈥�听

鈥淭he feedback was so valuable,鈥� Fiona reflected. 鈥淚t not only showed us what we were already doing well but also gave us a practical plan for moving forward.鈥濃��听

Advice for other practices鈥�听

Initially, the leadership team had concerns about how the process would unfold, but the experience proved to be invaluable. Fiona鈥檚 advice to other practices considering Great Workplaces accreditation is to embrace the opportunity for honest, constructive feedback.鈥�鈥�听

鈥淒on鈥檛 be afraid of what the process might uncover,鈥� Fiona advised. 鈥淚t鈥檚 a great way to truly understand your team鈥檚 needs and to continue building a workplace that supports everyone. We鈥檝e seen real benefits from it.鈥濃��听

鈥淵ou鈥檝e got to create the practice you want to work in. We spend so much time at work; you have to make it a place where people want to be. You don鈥檛 want to cling on to people due to adversity. Looking after your team is tantamount to having a great workplace.鈥濃��听

Westport Veterinary Clinic is now more focused than ever on maintaining a positive and thriving workplace, thanks to the insights and support from the Great Workplaces accreditation.鈥�听

If you have any queries, get in touch: [email protected]